Note: You can file your complaint about CTS with the FCC online. Identify your local CTS provider, view contact information for the Relay Services Administrator within each state and territory, or review complaint logs summaries from each state or territory.TRS Customer Proprietary Network Information – 47 CFR § 64 Subpart EE.Telecommunications Relay Services Emergency Calling Requirements - 47 CFR § 9 Subpart E.Telecommunications Relay Services - 47 CFR § 64 Subpart F.The captioned telephone is connected to a telephone line. A specially trained communication assistant re-voices the information conveyed by the non-CTS user and automated speech recognition technology automatically transcribes the CA’s voice into captions displayed on the captioned telephone. The CTS user, on one line, can speak to the called party and simultaneously listen to the other party and read captions of what the other party says. CTS involves the use of a captioned telephone which has a built-in screen that displays real-time text captions of the non-CTS user’s side of the conversation.

For general information about Telecommunications Relay Services (TRS), visit the TRS page.Ĭaptioned Telephone Services (CTS) is used by persons with hearing loss who have some residual hearing. Note: For information about Internet Protocol Captioned Telephone Service (IP CTS), visit the IP CTS page.

Caption phone service